AMT-P&P1G RFP: UX/UI Design for Comprehensive Operations Handbook (COH)

The AMT-P&P1G Policy Development Project Group, as part of the Ami Tea & Sub 2024-2025 Pivot & Propel (P&P) Initiative, is dedicated to creating a Comprehensive Operations Handbook (COH) that encompasses new policy directives across various facets of Ami Tea & Sub's core business. This includes, but is not limited to, human resources, customer engagement, and staff training guidance. A comprehensive training document is of utmost importance for an F&B chain like Ami Tea & Sub for several reasons: Uniformity and Consistency: The COH ensures that all Ami Tea & Sub employees, regardless of their role or location within the organization, have access to standardized policies and procedures. This promotes consistency in task execution, leading to improved operational efficiency and an enhanced customer experience. Compliance and Risk Mitigation: Given the constantly evolving regulatory landscape, strict adherence to compliance standards is essential. The COH serves as a reference point to ensure that our business operations align with legal requirements, thereby reducing the risk of legal issues and potential liabilities. Streamlined Onboarding and Training: A well-documented COH simplifies the onboarding process for new Ami Tea & Sub employees. It provides a structured framework for their training, enabling them to quickly become productive team members. This, in turn, reduces the time and resources required for training, benefiting both our employees and the company. What is its strategic implications?   The implementation of a Comprehensive Operations Handbook for Ami Tea & Sub is pivotal in achieving standardization and quality control across all franchise locations. This uniformity is crucial in maintaining product and service quality, which directly impacts brand reputation and customer loyalty in the competitive F&B sector. The handbook also streamlines employee training and onboarding processes, ensuring a consistent and efficient operational approach across the franchise network.   From a legal and operational perspective, the handbook plays a key role in ensuring compliance with employment laws and minimizing legal risks associated with labor practices. It serves as a clear reference for handling HR-related matters, disputes, and disciplinary actions. Additionally, it includes customer engagement strategies that guide franchises in delivering a uniform customer experience, fostering brand identity, and enhancing customer satisfaction.   The handbook not only maintains operational consistency but also supports innovation and adaptation to local market needs. It provides a framework for performance measurement and improvement, fostering a culture of continual enhancement. Furthermore, it aids in building a unified organizational culture, crucial for employee engagement, and supports scalability and growth, making it an essential tool for both current operations and future expansions of Ami Tea & Sub.   Goals that this project supports:   Primary Goals Goal 1 – Standardization and Quality Control: Ensuring franchise-wide compliance to uniform standards for product and service quality, which is essential to maintain the brand’s reputation and customer satisfaction. Goal 2 – Training and Operational Efficiency: Streamlining the process of training and onboarding new employees across the franchising system, leading to uniformity in skills, knowledge, and operational practices. Goal 3 – Legal Compliance and Risk Management: Providing clear policies on human resources to comply with local employment laws and regulations, which minimizes legal risks and ensures proper handling of labor-related issues.   Secondary Goals Goal 4 – Customer Engagement and Satisfaction: To build customer loyalty and brand identity through standardized training and engagement procedures.  Goal 5 – Innovation and Market Adaptation: To create favorable conditions that allow for adaptation to local market preferences/new product introduction. Goal 6 – Organizational Culture and Employee Engagement: To build a unified organizational culture across franchises, which helps to reinforce engagement and promote talent retention.   What areas will be covered? There are four primary areas covered under AMT-P&P1G:   Product Knowledge and Preparation: This section covers detailed information about all menu items, including bubble tea and Vietnamese street food. It should include recipes, ingredient lists, preparation methods, and presentation guidelines. Understanding the unique selling points of each product, along with allergen information and potential dietary restrictions, is crucial for staff to effectively inform and serve customers. Customer Service and Engagement: Training in customer service is vital for creating a positive dining experience. This area focuses on teaching staff how to interact with customers, manage orders, handle complaints, and maintain high standards of service. It also includes training on the use of Point of Sale (POS) systems, order taking procedures, and understanding customer preferences. Health, Safety, and Hygiene Protocols: This critical area covers all aspects of food safety, personal hygiene, and workplace safety. It includes training on proper food handling, storage, and preparation practices, as well as adherence to local health and safety regulations. Staff should be familiar with sanitation procedures, emergency protocols, and the importance of maintaining a clean and safe dining and kitchen environment. Operational Procedures and Workplace Ethics: This section deals with the day-to-day operations of the restaurant, including opening and closing procedures, inventory management, and basic administrative tasks. Training in workplace ethics is also essential, covering topics like teamwork, professional conduct, handling of financial transactions, and respect for diversity in the workplace.

AMT-AuT1G RFP Chatbot Workflow Builder (2)

What is this project about?   The AMT-AuTG1 Chatbot Workflow Builder, part of Ami Tea & Sub's 2024-2025 AuT Initiative, aims to enhance online customer interaction through a Manychat bot, initially piloted at Chinatown and Inglewood locations. This project focuses on improving customer service by providing round-the-clock support, and collecting data to tailor services and marketing strategies more effectively to customer preferences. Advantages of a Manychats Chatbot for a F&B chain like Ami Tea & Sub include: Targeted Marketing, where  utilization of a chatbot can offer personalized recommendations based on individual customer preferences, enhancing user experience and potentially increasing sales through tailored marketing. Efficient and Integrated Order Handling, which  streamlines the ordering process, handling high volumes of orders and feedback on social media platforms, thus reducing wait times and allowing staff to focus on quality service and food preparation. Also has integrative capabilities with the store’s POS system. Data-Driven Business Decisions, which  provides insights into consumer trends and preferences, aiding in menu optimization, promotional strategies, and operational adjustments.   What is its strategic implications?   The strategic implications of the AMT-AuT1G Chatbot project for Ami Tea & Sub are multifaceted, addressing several key challenges and setting the stage for future business growth and innovation.   Implementing this chatbot will standardize customer interactions across all locations, ensuring consistent and efficient service. This standardization is essential for reducing response times, improving customer engagement, and enhancing the overall brand image.   Furthermore, the chatbot will facilitate better data collection and analysis, allowing for more informed decision-making. By understanding customer preferences and behaviors, Ami Tea & Sub can tailor its marketing and menu offerings more effectively, directly impacting the bottom line.   Additionally, the success of this project will reinforce Ami Tea & Sub's leadership role as a master franchisor, demonstrating a commitment to innovative solutions and franchisee support. It also lays the groundwork for integrating advanced technologies, such as a POS system, which will further enhance customer engagement and enable data-driven strategies.   Goals that this project supports: Primary Goals Reduction in Customer Response Time:  Aim to significantly decrease the time it takes to respond to customer inquiries, orders, and feedback through automated chatbot responses. This would improve customer satisfaction by providing quick and efficient service, especially during peak business hours or outside of normal operating times. Pilot a Digital Customer Engagement Workflow Gathering Actionable Customer Feedback:  Implement a structured system within the chatbot to collect and analyze customer feedback on various aspects like menu items, service quality, and overall experience. Secondary Goals Supporting Franchise System's Growth:  Utilize the chatbot to provide consistent, high-quality customer service across franchises, aiding in their growth and brand uniformity. Implementing Data-Driven Decision-Making:  Leverage chatbot-collected data to inform strategic decisions, optimizing menus and marketing for targeted customer engagement.\ Integration with Digital Tools and POS System:  Seamlessly connect the chatbot with existing digital tools and the POS system to enhance operational efficiency and data synchronization What areas will be covered? The AMT-BDR3 Customer Analysis Project covers the following four areas: F&B-Focused Digital Engagement Research:  Exploring successful digital strategies in the F&B industry to guide our chatbot's development. Customized Chatbot Workflow Development:  Designing a chatbot workflow specifically tailored for bubble tea and Vietnamese street food orders. Seamless Digital Integration:  Ensuring the chatbot integrates smoothly with existing Ami Tea & Sub digital platforms, including Facebook Meta and Google. Practical Staff Training and Documentation:  Creating concise, practical training materials for staff, focused on the chatbot's operation and customer service scenarios.

AMT-P&P3-BP Business Plan & Competitive Analysis

Hey there, got a minute? Have you.... 😎🥂 Ever dreamed of free bubble tea for you and your friend for four months? 💰💪 Wanted to make an impact and experience a business's full cycle to satisfy your entrepreneurial cravings? 🧑🏻‍🎓 Or maybe you're a simple guy/gal and just wanted something lowkey, flexible enough to match with the course outline to get an A+ in ENTR4433? If you're nodding 'YES' to all of the above, then the AMT-P&P2 Business Plan Development Project is perfect for you! Established in Calgary in 2018, our company - Ami Tea & Sub, specializes in bubble tea and Vietnamese cuisine and seen notable growth in the F&B sector. With two flagship stores in Calgary and expansions into various Canadian provinces, we're marking a new phase in our journey. At this pivotal stage, our focus is on sustainable expansion through strategic planning and operational refinement. Our aim is to transition from a small-scale business to a robust multi-chain corporation. We're implementing structured planning and budgeting aligned with a five-year business development roadmap to navigate post-COVID market dynamics. We want to seek YOUR expertise in developing a comprehensive business plan to solidify our franchising strategy and enhance our operations. The AMT-P&P2 Business Plan Development project in collaboration with Riipen's TalentED YYC team is a fantastic avenue for us to truly build something together! We want to work with you to.... 📈 Identify best practices that can be tailored towards various business centers to enhance the current administrative processes (Business Canvas) 👨‍💼Keep management abreast of current industry practices to facilitate adaptability in response to changing circumstances. (Competitive Analysis) 📊 Create a detailed financial analysis breakdown and feasible marketing plan to help management penetrate the franchising environment. 📁 Come with a kick-ass presentation that will blow our management AND the course instructors away The best part? ALL OF WHICH IS PART OF YOUR COURSE DELIVERABLE REQUIREMENTS! If you and 3 other friends are.... 🤓 Smart & Personable 🏃 Self-driven 🧠 Willing to learn 🚀 Comfortable tackling interdisciplinary challenges ✅ Wanted to make a difference in the face of uncertainty Then join us!! Be a part of laying the foundation for a thriving master franchisor, and see how it's built from the ground up. Don't just dream; make a real difference in a business and excel in your ENTR 4433 assignments. Why not use your talents to help grow an exciting F&B franchise with over 7 locations across Canada WHILE beating inflationary pricings on bubble tea offered by our competitors at the same time?? The choice is yours to make. Just only a few days left so SUBMIT YOUR REQUEST today!

AMT-BDR3 RFP Customer Reviews Analysis

The AMT-BDR3 Customer Review Analysis project, as part of the Ami Tea & Sub 2024-2025 Business Development Roadmap (BDR) Initiative, seeks to leverage advanced data analytics to enhance customer experience and business performance. This project focuses on developing a PowerBI-driven customer sentiment dashboard to accurately measure customer preferences and track feedback across various platforms. Advantages of a Customer Review dashboard include: Enhanced Customer Experience Insight, where PowerBI utilization would aggregate and analyze reviews from multiple sources, including social media and online platforms to develop an intuitive dashboard that can capture sentiments, preferences, and dissatisfaction points. Data-Driven Operational Improvements, which will highlight key areas that need improvement, such as menu items, service speed, or ambiance. This can create momentum for management to pursue alternative strategies in customer engagement or refine current training standards. Strategic Business Decision-making, which aims to provide actionable insights to drive strategic decision-making. This includes menu optimization, marketing strategies, and potential aeras for expansion or renovation.   What is its strategic implications?   The strategic implications of the AMT-BDR3 Customer Review Analysis project for Ami Tea & Sub are multifaceted, especially when considering the disparity in customer preferences and performance across different locations, such as the contrast between Inglewood/Chinatown and mom n' pop-owned stores like Heritage or St. John. This project's focus on developing a PowerBI-driven dashboard to analyze customer sentiment and feedback is not just about harnessing data; it's about understanding the underlying factors contributing to these inconsistencies.   Firstly, the analysis may reveal gaps in staff training or management practices at underperforming locations. The difference in staff numbers and the consequent variation in customer experience underscore the need for a standardized training protocol and quality control measures across all franchisees. For a franchisor like Ami Tea & Sub, ensuring consistency in customer experience is paramount. It's not just about maintaining the brand's reputation; it's also about delivering the promise of quality and service that customers expect from a franchised establishment, regardless of its location.   Furthermore, the insights gained from this project will enable Ami Tea & Sub to align its operational strategies with the dynamic and location-specific customer preferences. This is crucial in tailoring menu offerings, marketing efforts, and overall customer engagement strategies to meet the unique demands of each locale. By understanding the nuances of different market segments, Ami Tea & Sub can optimize its operations to cater effectively to diverse customer bases.   Additionally, the project aligns with best practices identified in the DTTP Competitive Analysis, which highlights that major F&B chains are increasingly investing in data analytics. This not only validates the approach but also sets a foundation for Ami Tea & Sub to explore and integrate advanced data analytics into its business model. By doing so, Ami Tea & Sub is not merely catching up with industry standards but is also positioning itself to proactively leverage data for strategic decision-making, future-proofing the business in a highly competitive market.   Goals that this project supports: Primary Goals Standardization of Training and Quality Control: Implement a comprehensive training program across all Ami Tea & Sub locations, focusing on service quality and operational efficiency, to address inconsistencies and elevate customer experience, especially in underperforming areas. Location-specific Operational Optimization: Tailor operations and menus at each customer sentiment to boost satisfaction and performance, particularly in locations currently lagging behind in customer preferences.   Immediate Data Integration and Analysis Capability Enhancement: Rapidly deploy a user-friendly PowerBI dashboard for real-time customer feedback analysis, enabling quick operational decisions. Secondary Goals Brand Consistency and Reputation: Enhance Ami Tea & Sub’s brand reputation for quality and consistency through long-term customer feedback monitoring ad continuous service improvement. Strategic Business Expansion and Innovation: Utilize customer data insights for market expansion, new products innovation, and service enhancement. Industry Leadership in Data-Driven Decision-Making: Position Ami Tea & Sub as an emerging industry leader in data analytics within the Vietnamese F&B sector, continually investing in advanced tools and fostering a culture of evidence-based decision-making.   What areas will be covered? The AMT-BDR3 Customer Analysis Project covers the following four areas: Data Acquisition and Cleanup: involving the systematic collection of customer feedback data from various sources such as social media, online review platforms, and in-store feedback forms. Potential tasks include: establishing data collection protocols, setting up automated data scraping tools if necessary, and performing data cleaning and preprocessing to ensure accuracy of data before the analysis. Development of PowerBI Dashboard: this is the core of the project, which is intended to provide intuitive and insightful visualization of customer feedback data based on the appropriate user level. Potential tasks include: designing the dashboard layout, configuring data import and visualization tools, and ensuring that the dashboard is user-friendly and can display real-time data effectively. Data Manipulation and R-Programming Integration: deals with the integration of advanced data analysis techniques, particularly R for sentiment analysis, to glean deeper insights from customer feedback data. Potential tasks may include writing R scripts for sentiment analysis, manipulating and transforming data to suit the analysis needs, and integrating R scripts with PowerBI for seamless flow of processed data. End-user Training and Feedback (Deck Development): Final stage is crucial for ensuring that the insights derived from the dashboard are actionable and accessible to decision-makers within Ami Tea & Sub. This process may entail developing simplified training materials for end-users.